From public sector to healthcare

Using technology to speed up patient care

What if patients could check their appointment, track a referral, and get test results without picking up the phone? Explore how a proven digital portal is already making that a reality, and what a 15-20% reduction in inbound calls could mean for your teams and your budget.

How the NHS can reduce inbound calls without adding headcount

The numbers are striking: 3,400 calls per trust, per day, and around half of them are avoidable. See how two police forces replaced £1.4 million worth of avoidable contact with a self-service portal, delivered in weeks, and what that model could save your NHS teams every single year.

Unlocking beds through better connected systems

Delayed discharges cost the NHS millions every year, and the root cause is rarely clinical. Explore how connected shared services and integrated discharge communication can speed up patient flow, free up beds, and keep every stakeholder aligned from the moment a patient is ready to go home.

One automated intake layer changed everything for this mental health provider

A single automated intake layer can process referrals faster, reduce manual re-entry, and free your teams to focus on patient care rather than inbox management. Everyturn Mental Health proved it, centralising referral intake across multiple regions in weeks and processing 25% of referrals with zero human involvement from day one.

From call centres to confidence: NHS patient journey transformation

Humberside Police faced a contact problem that kept growing no matter how many people they hired. So they stopped hiring and built something smarter instead. See how a digital portal cut repeat calls by 61% and what that same shift could unlock for NHS call centres today.

How one mental health provider closed the gap between data and care

Proactive patient communication: Reducing missed appointments across the NHS

Timely, proactive communication is one of the simplest and most cost-effective ways to improve patient experience and reduce pressure on NHS teams. Just as police forces used SMS and digital portals to keep citizens informed and cut repeat contact, the same approach could help the NHS reduce missed appointments, unnecessary calls, and millions in avoidable costs every year.

How policing's approach to automation could transform NHS admin burden

Research shows NHS staff spend over a quarter of their working week on admin, double-keying, and chasing information across fragmented systems. That's millions of hours every year that could be spent on patient care. Humberside Police faced the same challenge and used automation to turn eight-hour processes into twenty-minute ones. Find out how that same approach could give your teams back the time and headspace to do the work they actually joined the NHS to do.

The digital approach police forces are using for smarter contact handling

NHS contact centres and switchboards are under growing pressure, and hiring more staff is no longer a sustainable response. Discover how police forces are already using AI live chat, robotic process automation, and integrated digital workflows to manage rising demand, and how those same proven tools could transform contact handling across your NHS teams.

What happens when your data finally flows

A detective updating a victim. A nurse chasing a referral. A social worker waiting on a discharge note. Different settings, same problem: critical information trapped in systems that were never built to share it. Humberside Police broke through this barrier with MuleSoft, turning 24-hour processes into minutes. Discover what that could mean for your trust.

The discharge breakthrough hiding in plain sight

A detective and a doctor have more in common than you'd think. Both manage complex, multi-agency journeys. Both rely on systems that were never designed to talk to each other. And both pay the price when information falls through the cracks. Find out how the digital playbook transforming criminal justice could be the blueprint your discharge teams have been waiting for.