Revolutionising police operations with Agentforce

From keeping citizens informed to triaging enquiries and routing cases, Agentforce helps your force work smarter and with greater impact where it matters most.

robot police working Behind every call, case, and enquiry is a police team under pressure, where even small delays can impact victims, communities and officers.

AI-powered Agentforce changes this by transforming how policing works: citizens get faster, clearer answers, and staff are able to focus on frontline priorities. Built on Salesforce and trusted across the public sector, Agentforce is not just another chatbot. It’s next-generation AI that creates smart, always-on digital agents that can understand context, learn from data, and take action.

From updating crime logs and generating risk-based summaries to instantly directing non-emergency reports to the right unit, Agentforce delivers better service to citizens and more time for officers where impact is greatest.

How Agentforce benefit Police-1

AI agents supporting the force

Agentforce is part of the Salesforce platform that many forces already rely on. Through secure MuleSoft integration, it connects to Niche, STORM, and case management systems your teams use daily, providing AI agents with the information needed for intelligent responses, informed decisions, and smoother collaboration across teams.

The Einstein Trust Layer safeguards every action, keeping your data secure, compliant and fully auditable. As Agentforce evolves, it learns from your organisation’s knowledge base, spotting trends such as emerging crime patterns. This intelligence enables leaders to make informed decisions and ensures that resources are deployed where they have the greatest impact.

Data security & sensitive information

Handling sensitive information is one of policing’s greatest responsibilities. Agentforce ensures data is always secure, access is tightly controlled, and every AI action complies with your force’s policies. All data is stored in UK and European data centres, meeting local legal requirements and policing standards.

Your team decides exactly who can access information and which tasks AI agents are authorised to perform. Every action is logged, giving you full transparency and a clear audit trail. Integrated with Salesforce Data Cloud, Agentforce delivers real-time insights while preserving privacy. This means your force can operate with confidence.

Agentforce in action

Agentforce -engaging with police

Transforming the citizen experience

Agentforce improves the public’s experience by keeping citizens informed across familiar channels like SMS, email, and chat, while also helping them quickly find the right information or reach the correct police department for their issue.

AI agents provide timely updates, such as when an officer is assigned or what the next steps are, and route enquiries to the right team. This consistent, proactive support reassures victims, reduces frustration, and builds greater trust in the police.

Agentforce -engaging with police

Agentforce: Call centre demand management use case example

Boosting operational efficiency

Agentforce transforms how police staff work by taking on the routine tasks that slow operations. AI agents manage the flood of non-urgent enquiry calls that overwhelm call centres, instantly resolving simple issues or routing them to the right department. Reports are consistently classified, incident logs are automatically completed, and cases are triaged without delay.

By streamlining critical but time-consuming processes, Agentforce unlocks more capacity for officers and staff to focus on frontline policing, faster responses and stronger community outcomes.

Frequently asked Agentforce questions

Teams often have important questions about how Agentforce supports police work. Below are some frequently asked questions that might be on your mind!

[fa icon="plus-square"] Is Agentforce secure and compliant with policing standards?

Yes. Agentforce works inside your existing Salesforce eco-sytem and follows your organisation's security settings and access controls. It uses Salesforce’s Einstein Trust Layer to ensure every AI action is secure, logged, and fully auditable. Agentforce is designed to support compliance with key regulations, including:

GDPR (General Data Protection Regulation), which governs how personal data is collected, stored, and used.
NCSC UK Cyber Essentials Plus, which sets mandatory policies, standards and procedures for the handling of personal data and provision of ICT products and services.

AI agents only access data they are permitted to, and all actions are tracked for transparency and accountability.

[fa icon="plus-square"] Where is police and citizen data stored and processed?

All police and citizen data stays within your secure Salesforce environment and is processed according to your organisation’s data residency and sovereignty requirements. Salesforce supports UK-based data centres for forces that require local hosting. Agentforce does not transfer data to external AI providers for processing. All activity takes place within your existing infrastructure, following your security and governance policies.All data sent to and processed by AI language models is undertaken within the UK.

[fa icon="plus-square"] Can Agentforce connect to current policing systems?

Yes. Agentforce uses tools like Salesforce Data Cloud and MuleSoft to connect securely with the systems you already use. These can include crime recording systems, case and custody management platforms, CAD (computer-aided dispatch), BT Contact Centre, and Microsoft Teams. This allows AI agents to pull in real-time data, act on it, and keep everything in sync across systems.

Where policing systems have integration capabilitise, Agentforce can connect to them using typical REST API calls, either as the initiator or recipient of data payloads. For legacy systems Agentforce can interact with them using desktop automation and RPA technologies.

[fa icon="plus-square"] AI agents vs chatbots: what's the difference?

Most chatbots follow a script. They can answer basic questions, like opening hours or how to report a crime, but struggle with anything more complex. They don’t access your systems or understand context. Even the most AI capabable chatbots are limited to only natural language text interactions.

Agentforce is completely different. It lets you build AI agents that act like smart digital team members. They understand detailed requests, check real-time information from your systems, follow your organisation’s rules, and take the right action automatically. For example, an agent can check case records, apply privacy settings, send an appropriate update to a victim, and log the interaction - all without manual input. When integrated with Salesforce Flows, Agentforce agents can be extended to perform multi-stage complex business automations.

[fa icon="plus-square"] How long does it take to get Agentforce up and running?

If your force already uses Salesforce, you can start small and see results quickly. Because Agentforce works with your existing data, rules, and processes, there's no need to replace any core systems. You can begin with one use case, like triaging 101 calls or automating victim updates, and then scale based on what your team needs.

As a general guideline:

An agent that performs service-related actions might take no time at all, as a number of out-of-the-box agents are preconfigured to undertake typical actions in Salesforce.
An agent that undertakes simple actions related to contextual cues and with minimal integration with external data sources may take from an afternoon to a few days.
Where data is pulled in or pushed out to external systems, it can typically take between 2 and 12 weeks, depending on the complexity of the requirements.

Ready to see what's possible?

We’re already working with several UK police forces who see the real potential of Agentforce to ease demand, improve efficiency, and strengthen public trust. If you’d like to explore how it could work in your force, get in touch today.

As a Certified Salesforce and MuleSoft partner, we’ll help you unlock the full power of the platform, tailoring it to your needs, integrating it with your systems, and turning your vision into reality.

Call us at +44 (0)203 743 8014 or provide your details to arrange a free call, and we'll contact you within 24 hours.

Agentforce: Intelligent support for police and the public

Automate routine enquiries and citizen updates to relieve pressure on frontline police teams.

From keeping citizens informed to triaging enquiries and routing cases, Agentforce helps your force work smarter and with greater impact where it matters most.

AI agents supporting the force

Data security & sensitive information

Agentforce in action

Transforming the citizen experience

Boosting operational efficiency

Ways Agentforce delivers value

A part of the Salesforce ecosystem.

Intelligent digital workforce.

Designed for impact

Frequently asked Agentforce questions

Ready to see what's possible?

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