Robotic Process Automation (RPA) allows businesses to automate routine tasks that are mostly structured, rigid, and tedious to do, particularly those involving manual repetition interacting with digital systems. RPA scenarios range from being as simple as generating an automatic email response to deploying thousands of bots, each programmed to automate jobs in a specific system. 

 

The best processes to automate are those which are repetitive, prone to human error, involve digital data, time critical and are rule-based. Automating these types of jobs can free up the workforce to drive innovation in key performance areas in the business.

What can your organisation achieve with RPA?

RPA: Reduction in costs

Reduction in costs

By automating tasks, cost savings of nearly 30% can be achieved over the output of productivity.

RPA: Better customer experience

Better customer experience

Deploying RPA helps enable faster and more accurate responses. There are examples in financial services where the customer on-boarding experience has been reduced from weeks to hours

Improvements to Employee Engagement

Improvements to employee engagement

Engaging bots frees up your employees to work on more fulfilling, rewarding and business beneficial tasks

Lower operational risk

Lower operational risk

By eliminating human factors, such as tiredness or lack of knowledge, RPA reduces the rate of errors to close to 100%. 

RPA: Internal processes

Improved internal processes

In order to leverage AI and RPA, businesses need to define clear governance procedures around internal reporting, on-boarding and other internal activities

RPA: IT Efficiencies

Efficiencies with existing IT systems

One of the biggest advantages of using an RPA bot is that it can be set up and applied in weeks and immediately achieve reductions in time and cost.

Talk to experts

 

Our approach to RPA

 

We help organisations implement and scale RPA programmes to achieve the best process efficiency in the shortest time-frame. We achieve this through a robotics Centre of Excellenceour dedicated team of RPA experts which has been established through close partnerships with Automation Anywhere and UiPath.

A Framework for a successful automation programme:

from foundations to your first robot and a scalability plan

RPA Engagement Framework for successful automation programme

Discovery

RPA framework - Discovery stage

Discovery is an important step in setting the right foundations for your RPA programme. Involve your IT and business stakeholders and collect information to define a detailed plan.

> Business context Summarise your business plan so that everyone is aware of what they are working towards.

> Stakeholder engagement Onboard domain/ department/ system owners. Understand their objectives and get their buy-in for a smooth adoption.

> Business Prioritisation At this stage automation pipeline will be defined based on your business objectives. The processes that can be automated will be identified and the process metrics, input readiness and technology landscape recorded.

> Sorting & Alignment Analysis of the proportion of process which can be automated. We do this by applying the criteria covering the number of personnel in the process, the number of hours per day per employee spent, numbers of times per year per employee spent and the average pay per hour.

> Cost, Time & Error Calculations Based on the sorting analysis, we review the cost and time savings as well as error reduction expected as a result of automation.

> Video Current Processes Screen recordings of all the steps of each process for further analysis during laying the foundations.

> Process Mining Optionally we use process mining to reverse engineer and draw a complete end to end landscape of processes in the organisation. We will look to understand how these processes are used by people, how many variants exist and what are the average throughput times are.

Discovery

Discovery is an important step in setting the right foundations for your RPA programme. Involve your IT and business stakeholders and collect information to define a detailed plan.

> Business context Summarise your business plan so that everyone is aware of what they are working towards.

> Stakeholder engagement Onboard domain/ department/ system owners. Understand their objectives and get their buy-in for a smooth adoption.

> Business Prioritisation At this stage automation pipeline will be defined based on your business objectives. The processes that can be automated will be identified and the process metrics, input readiness and technology landscape recorded.

> Sorting & Alignment Analysis of the proportion of process which can be automated. We do this by applying the criteria covering the number of personnel in the process, the number of hours per day per employee spent, numbers of times per year per employee spent and the average pay per hour.

> Cost, Time & Error Calculations Based on the sorting analysis, we review the cost and time savings as well as error reduction expected as a result of automation.

> Video Current Processes Screen recordings of all the steps of each process for further analysis during laying the foundations.

> Process Mining Optionally we use process mining to reverse engineer and draw a complete end to end landscape of processes in the organisation. We will look to understand how these processes are used by people, how many variants exist and what are the average throughput times are.

Foundation

Lay solid foundations from the very start.

> ROI Analysis The calculation of savings for one year. This is determined by a combination of manual hours saved, quality improvement through error reduction, productivity gain, improved business agility, increased customer satisfaction & brand awareness and improved regulatory compliance & data governance.

> Complexity Calculations Estimation and analysis to determine timescales to define and standardise the process for automation. A review of how much logic is required for automation and the complicity of it will be carried out.

> Cost Estimates Based on the ROI analysis and the complexity calculations a high-level cost for the automation will be calculated.

> Feasibility Analysis Analysis of each of the candidate processes for the feasibility of automation will be carried out. All resources gathered, the process examined and all steps recorded, the logic understood, any elements that can prevent automation (e.g. captcha) highlighted and verified if any parts will need further testing.

> Steps & Rules As part of the complexity calculation, the number of steps that are to be automated in each process will be calculated along with the number of records of data, the level of logic and complexity that require processing for the automation.

RPA framework - Foundation stage

Foundation

Lay solid foundations from the very start.

> ROI Analysis The calculation of savings for one year. This is determined by a combination of manual hours saved, quality improvement through error reduction, productivity gain, improved business agility, increased customer satisfaction & brand awareness and improved regulatory compliance & data governance.

> Complexity Calculations Estimation and analysis to determine timescales to define and standardise the process for automation. A review of how much logic is required for automation and the complicity of it will be carried out.

> Cost Estimates Based on the ROI analysis and the complexity calculations a high-level cost for the automation will be calculated.

> Feasibility Analysis Analysis of each of the candidate processes for the feasibility of automation will be carried out. All resources gathered, the process examined and all steps recorded, the logic understood, any elements that can prevent automation (e.g. captcha) highlighted and verified if any parts will need further testing.

> Steps & Rules As part of the complexity calculation, the number of steps that are to be automated in each process will be calculated along with the number of records of data, the level of logic and complexity that require processing for the automation.

Design

RPA framework - Design stage

At this stage, we prepare to and build your first robot.

> Installations Installation of the necessary software on servers and developers/ business users laptops.

> Define CX We define the end goal of automation in layman's terms and define the customer experience. This includes the output of automation and the format it is received in. Any training needs for users will also be defined.

> Hands-on design Here we design in detail determining optimal recorders, commands for extracting data, identify & handle any object for dynamic properties, solution and any hurdles. We also detail any predicted scenarios.

> Define Modules Define the building blocks of the automation, creating re-utilisable functions and subfunctions.

> Monitoring Plan This is a crucial step to define who will monitor the bots, how will automation pick up where it left off and how will errors be handled.

> Process Workflow Here we define if the current process or personnel need to be adjusted to effectively utilize automation.

> First Robot It`s time to build the first robot.

Design

At this stage, we prepare to and build your first robot.

> Installations Installation of the necessary software on servers and developers/ business users laptops.

> Define CX We define the end goal of automation in layman's terms and define the customer experience. This includes the output of automation and the format it is received in. Any training needs for users will also be defined.

> Hands-on design Here we design in detail determining optimal recorders, commands for extracting data, identify & handle any object for dynamic properties, solution and any hurdles. We also detail any predicted scenarios.

> Define Modules Define the building blocks of the automation, creating re-utilisable functions and subfunctions.

> Monitoring Plan This is a crucial step to define who will monitor the bots, how will automation pick up where it left off and how will errors be handled.

> Process Workflow Here we define if the current process or personnel need to be adjusted to effectively utilize automation.

> First Robot It`s time to build the first robot.

Outcomes


Complete the framework with us to receive:

> Center for Enablement (C4E) A mature Centre for Enablement with clearly defined roles (with training & on-boarding strategy) and communication strategy.

> Governance A clear set of standards and principles to apply during delivery.

> Roadmap A clear roadmap to delivering user-centric services for your business

> Scalability Plan A strategic scalability plan to ensure that you get the most out pf your RPA programme.

RPA framework - Outcomes

Outcomes


Complete the framework with us to receive:

> Center for Enablement (C4E) A mature Centre for Enablement with clearly defined roles (with training & on-boarding strategy) and communication strategy.

> Governance A clear set of standards and principles to apply during delivery.

> Roadmap A clear roadmap to delivering user-centric services for your business

> Scalability Plan A strategic scalability plan to ensure that you get the most out pf your RPA programme.

Need help kicking off an RPA programme?

Talk to experts

To discover how RPA can take the cost out of your routine processes and help your employees challenge themselves with more intellectually stimulating work, talk to our experts.

Discuss RPA with experts