Robotic Process Automation (RPA) and Automation Services

Discovery is an important step in setting the right foundations for your RPA programme. Involve your IT and business stakeholders and collect information to define a detailed plan.

> Business context Summarise your business plan so that everyone is aware of what they are working towards.

> Stakeholder engagement Onboard domain/ department/ system owners. Understand their objectives and get their buy-in for a smooth adoption.

> Business Prioritisation At this stage automation pipeline will be defined based on your business objectives. The processes that can be automated will be identified and the process metrics, input readiness and technology landscape recorded.

> Manual processes analysis Analysis of the proportion of process which can be automated. We do this by applying the criteria covering the number of personnel in the process, the number of hours per day per employee spent, numbers of times per year per employee spent and the average pay per hour.

> Process Mining Optionally we use process mining to reverse engineer and draw a complete end to end landscape of processes in the organisation. We will look to understand how these processes are used by people, how many variants exist and what are the average throughput times are.

> Strategic analysis Consider overall strategy. Is RPA an intermediate solution while API integration is created or it's an ultimate goal?

Lay solid foundations from the very start.

> ROI Analysis The calculation of savings for one year. This is determined by a combination of manual hours saved, quality improvement through error reduction, productivity gain, improved business agility, increased customer satisfaction & brand awareness and improved regulatory compliance & data governance.

> Platform set-up Prepare the environment to execute bots, make sure the security and access to systems are configured.

> Agree and document the design principles & development standards 

At this stage, we prepare to and build your first robot.

> Installations Installation of the necessary software on servers and developers/ business users laptops.

> Define CX We define the end goal of automation in layman's terms and define the customer experience. This includes the output of automation and the format it is received in. Any training needs for users will also be defined.

> Hands-on design Here we design in detail determining optimal recorders, commands for extracting data, identify & handle any object for dynamic properties, solution and any hurdles. We also detail any predicted scenarios.

> Define Modules Define the building blocks of the automation, creating re-utilisable functions and subfunctions.

> Monitoring Plan This is a crucial step to define who will monitor the bots, how will automation pick up where it left off and how will errors be handled.

> Process Workflow Here we define if the current process or personnel need to be adjusted to effectively utilize automation.

> First Robot It`s time to build the first robot.

Complete the framework with us to receive:

> Center for Enablement (C4E) A mature Centre for Enablement with clearly defined roles (with training & on-boarding strategy) and communication strategy.

> Governance A clear set of standards and principles to apply during delivery.

> Roadmap A clear roadmap to delivering user-centric services for your business

> Scalability Plan A strategic scalability plan to ensure that you get the most out pf your RPA programme.