Robotic Process Automation (RPA) allows businesses to automate routine tasks that are mostly structured, rigid, and tedious to do, particularly those involving manual repetition interacting with digital systems. It is a form of clerical process automation technology based on software workers, commonly known as ‘bots’, mimicking human behaviour.
RPA scenarios range from being as simple as generating an automatic email response to deploying thousands of bots, each programmed to automate jobs in a specific system. Early adopters have been in the financial services sectors but demand is growing elsewhere, especially in the healthcare, telecom and government sectors.
“RPA can offer first year ROI’s of between 30% and 200%”
- Mckinsey & Co. 2018
The best processes to automate are those which are repetitive, prone to human error, involve digital data, time critical and are rule-based. Automating these types of jobs can free up the workforce to drive innovation in key performance areas in the business.
By automating tasks, cost savings of nearly 30% can be achieved over the output of productivity.
Deploying RPA helps enable faster and more accurate responses. There are examples in financial services where the customer on-boarding experience has been reduced from weeks to hours
Engaging bots frees up your employees to work on more fulfilling, rewarding and business beneficial tasks
By eliminating human factors, such as tiredness or lack of knowledge, RPA reduces the rate of errors to close to 100%.
In order to leverage AI and RPA, businesses need to define clear governance procedures around internal reporting, on-boarding and other internal activities
One of the biggest advantages of using an RPA bot is that it can be set up and applied in weeks and immediately achieve reductions in time and cost.
Infomentum is helping organisations scale RPA to achieve the best processes efficiency in the shortest time-frame through its robotics Centre of Excellence – our dedicated team of RPA experts. This is being established through our partnerships with Automation Anywhere and UiPath.
Global productivity improves
Mundane work becomes automated
(Deloitte: Automation is here to stay)
expected RPA growth by 2025
(Grand View Research)
survey respondents are beginning their 'RPA journey'
To discover how RPA can take the cost out of your routine processes and help your employees challenge themselves with more intellectually stimulating work, talk to our experts.