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    Repetitive manual tasks

    P2P vs API connectivity (thumb)

    Robotic Process Automation (RPA) allows businesses to automate routine tasks that are rigid and tedious to do, particularly those involving manual repetition interacting with digital systems.

    Automating these types of jobs can free up the workforce to drive innovation in key performance areas in the business.

    Repetitive manual tasks

    Robotic Process Automation (RPA) allows businesses to automate routine tasks that are rigid and tedious to do, particularly those involving manual repetition interacting with digital systems.

    Automating these types of jobs can free up the workforce to drive innovation in key performance areas in the business.

    Human integration link

    When process optimisation requires automated information exchange between systems with rudimental APIs, human resources are often used to copy/paste information.

    We are not talking here only about old mainframes and legacy systems; many service-based software tools consider UI as their primary communication channel. In this context, Integration Bots play a key role by extracting data through spreadsheets and PDFs, processing it and passing further.

    P2P vs API connectivity (thumb)

    Human integration link

    When process optimisation requires automated information exchange between systems with rudimental APIs, human resources are often used to copy/paste information.

    We are not talking here only about old mainframes and legacy systems; many service-based software tools consider UI as their primary communication channel. In this context, Integration Bots play a key role by extracting data through spreadsheets and PDFs, processing it and passing further.

     

    MuleSoft Automation

    The key advantage of MuleSoft's unified platform is that it powers organisations to achieve end-to-end automation by bridging the gap between IT and line of business (LOB). While business users often initiate the optimisation of specific processes, the tech team stays in control and manages bots in the same way as APIs.

    • Integrate systems with pre-built connectors;
    • Real-time data syncs and contextual alerting;
    • Integrate legacy systems, without APIs;
    • Data entry of local files / documents;
    • Scheduled data migrations

     

     

    Customer journey with MuleSoft Automation

     

    MuleSoft automation customer journey

     

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    PoC - your first step to automation-based transformation

    Automation PoC with Infomentum

     

    The purpose
    • Check the suitability of the MuleSoft automation platform for your use cases & systems
    • Build a base for your business case

    The execution

    • Introduction to the MuleSoft automation platform
    • Development of a fully functional bot for your use-case
    • Demonstrate the POC against your requirements
    • Access the platform yourself and see the ease of use

    The result

    • ROI - Understand by delivering the first use-case
    • Evaluation of the platform
    • Confidence - to establish that MuleSoft and Infomentum can help

     

     

    Most common automation mistakes 

    RPA: Reduction in costs

    Business running Bots

    By automating tasks, cost savings of nearly 30% can be achieved over the output of productivity.

    RPA: Better customer experience

    Automation of bad processes

    Deploying RPA helps enable faster and more accurate responses. There are examples in financial services where the customer on-boarding experience has been reduced from weeks to hours

    Improvements to Employee Engagement

    A silver bulet - High expectation

    Engaging bots frees up your employees to work on more fulfilling, rewarding and business beneficial tasks

    Lower operational risk

    Inadequate preparation and maintenance 

    By eliminating human factors, such as tiredness or lack of knowledge, RPA reduces the rate of errors to close to 100%. 

    RPA: Internal processes

    Improved internal processes

    In order to leverage AI and RPA, businesses need to define clear governance procedures around internal reporting, on-boarding and other internal activities

    RPA: IT Efficiencies

    Efficiencies with existing IT systems

    One of the biggest advantages of using an RPA bot is that it can be set up and applied in weeks and immediately achieve reductions in time and cost.

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    Our approach to RPA

     

    We help organisations implement and scale RPA programmes to achieve the best process efficiency in the shortest time frame. We achieve this through a robotics Centre of Excellence, our dedicated team of RPA experts, and by applying our tried-and-tested RPA framework. 

    RPA Framework

    RPA Engagement Framework for successful automation programme

    Discovery

    RPA framework - Discovery stage

    Discovery is an important step in setting the right foundations for your RPA programme. Both IT and business stakeholders get together to define a detailed plan:

    • Business context - summarise your business plan so that everyone knows what they are working towards.
    • Stakeholder engagement - onboard domain/ department/ system owners, understand their objectives and get their buy-in for a smooth adoption.
    • Business Prioritisation - the automation pipeline is defined based on your business objectives. The processes that can be automated are also identified and the process metrics, input readiness and technology landscape are recorded.
    • Manual processes analysis  - analysis of the proportion of the process to be automated. We do this by applying the criteria covering the number of personnel in the process, the number of hours per day per employee spent, the number of times per year per employee spent and the average pay per hour.
    • Process Mining - optionally we use Process Mining to reverse engineer and draw a complete end-to-end landscape of processes in your organisation. The generated visualisation helps understand deeper how these processes are used, the existing variants and much more.
    • Strategic analysis - Is RPA an ultimate goal or an intermediate solution while API integration is created?

    Discovery

    Discovery is an important step in setting the right foundations for your RPA programme. Both IT and business stakeholders get together to define a detailed plan:

    • Business context - summarise your business plan so that everyone knows what they are working towards.
    • Stakeholder engagement - onboard domain/ department/ system owners, understand their objectives and get their buy-in for a smooth adoption.
    • Business Prioritisation - the automation pipeline is defined based on your business objectives. The processes that can be automated are also identified and the process metrics, input readiness and technology landscape are recorded.
    • Manual processes analysis  - analysis of the proportion of the process to be automated. We do this by applying the criteria covering the number of personnel in the process, the number of hours per day per employee spent, the number of times per year per employee spent and the average pay per hour.
    • Process Mining - optionally we use Process Mining to reverse engineer and draw a complete end-to-end landscape of processes in your organisation. The generated visualisation helps understand deeper how these processes are used, the existing variants and much more.
    • Strategic analysis - Is RPA an ultimate goal or an intermediate solution while API integration is created?

    Foundation

    Lay solid foundations from the very start.

    • ROI Analysis - the calculation of savings for one year. This is determined by a combination of manual hours saved, quality improvement through error reduction, productivity gain, improved business agility, increased customer satisfaction & brand awareness and improved regulatory compliance & data governance.
    • Platform set-up - prepare the environment to execute bots, and make sure the security and access to systems are configured.
    • Agree and document the design principles & development standards.
    RPA framework - Foundation stage

    Foundation

    Lay solid foundations from the very start.

    • ROI Analysis - the calculation of savings for one year. This is determined by a combination of manual hours saved, quality improvement through error reduction, productivity gain, improved business agility, increased customer satisfaction & brand awareness and improved regulatory compliance & data governance.
    • Platform set-up - prepare the environment to execute bots, and make sure the security and access to systems are configured.
    • Agree and document the design principles & development standards.

    Design

    RPA framework - Design stage

    During the Design stage, we prepare to and build your first robot.

    • Installations of the necessary software on servers and laptops.
    • Define CX - the end goal of automation in layman's terms and define the customer experience. This includes the output of automation and the format it is received in. Any training required is also identified.
    • The hands-on design includes optimal recorders, commands for extracting data, identifying & handle any object for dynamic properties, solutions and any hurdles. We also detail any predicted scenarios.
    • Define Modules - the building blocks of the automation, creating re-utilisable functions and subfunctions.
    • The Monitoring Plan defines who monitors the bots, how automation picks up where it left off and how errors are handled.
    • Process Workflow - we define if the current process or personnel need to be adjusted to effectively utilise automation.
    • First Robot- It is time to build your first robot!

    Design

    During the Design stage, we prepare to and build your first robot.

    • Installations of the necessary software on servers and laptops.
    • Define CX - the end goal of automation in layman's terms and define the customer experience. This includes the output of automation and the format it is received in. Any training required is also identified.
    • The hands-on design includes optimal recorders, commands for extracting data, identifying & handle any object for dynamic properties, solutions and any hurdles. We also detail any predicted scenarios.
    • Define Modules - the building blocks of the automation, creating re-utilisable functions and subfunctions.
    • The Monitoring Plan defines who monitors the bots, how automation picks up where it left off and how errors are handled.
    • Process Workflow - we define if the current process or personnel need to be adjusted to effectively utilise automation.
    • First Robot- It is time to build your first robot!

    Outcomes

    Complete the framework with us to receive:

    • Center for Enablement (C4E) with clearly defined roles (with training & onboarding strategy) and communication strategy.
    • Governance - a clear set of standards and principles to apply during delivery.
    • Roadmap - a clear roadmap to delivering user-centric services for your business.
    • Scalability Plan - a strategic scalability plan to ensure that you get the most out of your RPA programme.
    RPA framework - Outcomes

    Outcomes

    Complete the framework with us to receive:

    • Center for Enablement (C4E) with clearly defined roles (with training & onboarding strategy) and communication strategy.
    • Governance - a clear set of standards and principles to apply during delivery.
    • Roadmap - a clear roadmap to delivering user-centric services for your business.
    • Scalability Plan - a strategic scalability plan to ensure that you get the most out of your RPA programme.

    Interested in increasing your business's productivity
    with our automation services?

    Speak to our experts

    Keen to know more about Robotic Process Automation (RPA)?

    Learn how it can reduce costs and give your employees' more rewarding work.

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