Digital future of
Housing Associations

Let us imagine the Resident Portal of tomorrow:

• My property - sensors installed around my flat notify me if anything is out of the ordinary. It helps me to keep the bills low. I receive reminders when maintenance services are due so I can book an appointment at my convenience. EPCs, gas and electrical safety checks, and building insurance are always up-to-date and available online.
• My tenancy - not only do I have 24/7 access to my tenancy history and payments, but I also receive benefits advice when I need extra financial support.
• My building & neighbourhood - I have access to the latest updates about planned or carried out maintenance, rubbish, recycling, crime reports and more, so I am confident that the common areas, equipment for my building and its surrounds are well maintained and safe. I can even receive recommendations on empty parking spaces or special deals on my favourite food in my local supermarket.
• My landlord - I always know how my landlord performs because it regularly publishes reports on repairs, complaints and safety, and spending. 
• Communication - When my upstairs neighbour's noisy party kept me awake all night, I created a complaint via the Portal. It was dealt with promptly, and I could track online what had been done. A lovely robot even called me later to ensure I was OK.
• My health - I like to stay in control of my life; still, it's good to get a little help. For older people like me, the housing management installed smart sensors around my flat that keep an eye on me, ensure I am safe and even remind me about my medications and doctor's visits.