What the NHS can learn - integrations provide fast action

Everyturn’s experience highlights something many NHS mental health teams quietly know: Most barriers to joined-up care are created by the gaps between systems, not the systems themselves.

Across the NHS, clinical teams are asked to fix pathway delays, variation in access, incomplete records, or slow triage. The instinct is often to replace platforms or add new digital tools. But Everyturn proved that deeper change came from a simpler starting point:Make the information you already have move safely, consistently, and in real time.

For NHS mental health leaders, this reframes the challenge:

1. You don’t need to replace all of your systems in one go – you need a central CRM system, and brilliant API connectors. 

When assessment data, referral details, and risk indicators are across multiple places, clinicians waste time trying to assemble the whole picture. Everyturn showed that joining those touchpoints is often more transformative than replacing them, but all critical information was held on Salesforce as the central hub.

2. Information flow is a clinical safety issue – not just a technical one.

When risk data doesn’t arrive where it’s needed, clinicians are forced to make decisions without full context. Restoring that flow immediately strengthened safety at Everyturn – a lesson that resonates across the NHS.

3. A well-connected front door improves everything behind it.

Structured referral and assessment data create faster triage, clearer prioritisation, and fewer downstream delays. Efficiency begins with how data enters the system, not how it’s stored.

4. Integration removes duplication at scale.

Re-checking and re-entering information isn’t sustainable. When systems speak the same language, staff time is returned to patient care – not administration. If NHS teams used Salesforce for a specific centralised process they’d have a clear picture and indication of what is happening speeding processes up. 

5. A small team can make a big difference.

Everyturn didn’t have a large digital programme. They focused on targeted improvements delivered by a tiny team. Their approach shows that progress doesn’t require scale – it requires clarity.

6. Solid integration creates a safe foundation for everything else.

Once Everyturn connected their systems, they were positioned to adopt new digital tools, standardise pathways, and improve reporting, and use APIs easier – all without disruption.

DISCOVER OUR NHS SOLUTIONS

Most NHS Trusts already have strong clinical systems, but What they often lack is the connective tissue that binds these systems together – and the single place where staff can see the full picture.

Everyturn’s experience highlights that you don’t need to replace your existing clinical platforms to improve safety or reduce delays.
 You need a reliable integration layer, and a single system that brings information together for staff in a way that is structured, accessible, and consistent.

That’s exactly where Salesforce, used alongside MuleSoft, can make an immediate difference.

It gives frontline and operational teams:

• One view of referrals
• One place to see patient progress
• One source of truth for assessments and updates
• One point where data is standardised and routed safely into clinical systems

If your teams are:

• Switching between multiple systems
• Filling gaps with manual processes
• Unclear whether assessment or referral data reaches the right place
• Wanting to improve pathways without a long transformation programme
• Spending time reconciling information from different sources

Everyturn’s experience shows the first step is simple:

Create a platform which strengthens the integration layer and surfaces the right information in Salesforce – before considering any clinical system change.

It is often the safest, quickest, and most cost-effective improvement available.

Depending on several systems? If your mental health teams depend on several systems to deliver safe care – or if you’re not fully confident that assessment, referral, or risk information always reaches the right place at the right time – now is the moment to review your integration backbone.

Everyturn didn’t begin with a major transformation or new clinical systems.
They began by reconnecting what they already had and surfacing the right information in one accessible place.

By using MuleSoft to repair integrations and Salesforce as the single, consistent view of patient information, Everyturn strengthened safety, reduced manual work, and gave clinicians clearer insight without changing how they work. NHS teams can take the same approach.

“We had some high-level ideas that we weren't sure would even be possible, but working with Infomentum, we were able to broaden some of our outcomes, which will improve the way some of our service users can engage" - John Slater, Head of Information Technology, Everyturn Mental Health

We can help you examine one pathway, one integration, or one data flow, and show how Salesforce -  supported by MuleSoft - can bring together the information your clinicians and operational teams rely on every day.

Better-connected systems mean better-supported staff, safer decisions, and more joined-up care for patients. It starts with a conversation. We’re here when you’re ready.