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Your IT team can't do it all

 

Are you feeling overwhelmed by the routine maintenance tasks on a limited budget with internal resources that lack the right technical expertise and time?

Inadequate service quality can damage your business reputation. 

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Find peace of mind working with a trusted partner

“  The support we receive is second to none. All enquiries and requests are dealt with quickly and professionally.
                                      - a large defence organisation

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Expertise and efficiency

Extend your IT team with the support of our experts who will take ownership of your ticket and see it through to resolution. Most tickets are resolved at first touch - 85% FCR.

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Cost

Select a tailored, flexible and cost-efficient support package to match your requirements and budget.

Use our calculator to estimate the cost.

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Quality

Receive high-level 24/7 support with the benefit of a single point-of-contact; Our customers praise us for fast response and quick resolution. 97% customer satisfaction rate (CSAT)

Managed services - governance and compliance

Governance, Compliance & Security

Have a dedicated account and service management that follows established ITIL processes. ISO 27001 and Cybersecurity Essential Plus certified, security cleared personnel.

Powerful extension of your IT team

 

It is incredibly frustrating to be blamed for unreliable services when your overstretched team works hard to keep the lights on while advancing the business? 

 

We've relieved many organisations of routine maintenance and troubleshooting. The co-managed service model helps fill in the knowledge gap in your IT team and free up your staff to focus on strategic assignments. It's also an excellent opportunity for your technical specialists to enhance their skills by working side-by-side with our experts.

 

Technologies we support

Technologies supported by Infomentum

 

managed services process

 

Engage us in 3 simple steps

 

Step 1:  To give you the initial quotation we always start with a free qualification meeting. It helps us understand and assess your requirements and environments. Call us on +44 (0) 203 7438014

 

Step 2: During the assessment meetings, which usually take 3-5 days, we take a deep dive to collect your detailed requirements. We prepare recommendations, service descriptions and SLA agreements.

 

Step 3: We are all set up to take care of the support and go live. Now you can have peace of mind knowing that your support is in safe hands.

 

Request a free quote

Co-managed services calculator

 

Cost calculator.

 

Our prices are affordable and transparent.

 

Our Support packages vary from a minimum commitment, buying a number of hours to use as and when required, to a fully managed 24 x 7 support service with dedicated staff.

 

Estimate co-managed services cost

Co-managed services calculator

 

85%

of tickets resolved at first touch

8.8

out of 10 - customer satisfaction

97%

Customer satisfaction (CSAT)


Many thanks for allowing to see first hand what an excellent company you are with some fantastic process in place.
I have actually wrote to our compliance team today to sing your praises.
         - 
Paul Raven, Senior Lead Auditor, BRITISH ASSESSMENT BUREAU LTD

 

What our customers say


 

Are co-managed services for me?

 

  • Knowledge gap - your internal team doesn't have the required expertise to support all in-house systems.
  • Your technical team is too busy with strategic activities and have no time for repetitive tasks of maintaining the in-house solutions.
  • IT teams complain they do not have the right training, time and motivation to support the service.
  • Issues pile up and remain unresolved due to lack of expertise and time to investigate.
  • Your service users are complaining about frequent down-times.
  • The new digital solution needs more support effort than initially you anticipated.
  • Your stakeholders complain about the low quality of service.
  • You are short of resources to provide the required level of services but don't plan to expand the internal technical team.
  • You suffer costly and embarrassing service unavailability.
  • The existing managed services partner lacks expertise or has an ineffective support structure.

If at least 3 of the above problems keep you awake at night, it's time to get help.

Get extra assistance for your IT team with our co-managed services.

Request a free quote

Let's get started

Don't hesitate to ask any questions about our co-managed services and how it could benefit your business.

Call us on +44 (0) 203 7438014 or provide your details and we will get in touch shortly.