Are you feeling overwhelmed by the routine maintenance tasks on a limited budget with internal resources that lack the right technical expertise and time?
Inadequate service quality can damage your business reputation.
It is incredibly frustrating to be blamed for unreliable services when your overstretched team works hard to keep the lights on while advancing the business?
We've relieved many organisations of routine maintenance and troubleshooting. The co-managed service model helps fill in the knowledge gap in your IT team and free up your staff to focus on strategic assignments. It's also an excellent opportunity for your technical specialists to enhance their skills by working side-by-side with our experts.
Step 1: We always start with a free qualification meeting. It helps us understand and assess your requirements and environments.
Step 2: During the assessment meetings, which usually take 3-5 days, we take a deep dive to collect your detailed requirements. We prepare recommendations, service descriptions and SLA agreements.
Step 3: We are all set up to take care of the support and go live. Now you can have peace of mind knowing that your support is in safe hands.
Our Support packages vary from a minimum commitment, buying a number of hours to use as and when required, to a fully managed 24 x 7 support service with dedicated staff.
The support we receive is second to none. All enquiries and requests are dealt with quickly and professionally.
Simon
Always helpful, never complain (to me!!) about my ridiculously short notice requests.
Lisa
Knowledgable, open and honest, hardworking, flexible and all-around decent people to work with.
Dean
Responsiveness, subject matter knowledge, accountable.
Greg
Generally, find Infomentum to be a good company to deal with on all levels.
Mike
Responsiveness and flexibility.
Gemma
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