Step 1: We always start with a free qualification meeting. It helps us understand and assess your requirements and environments.
Step 2: During the assessment meetings, which usually take 3-5 days, we take a deep dive to collect your detailed requirements. We prepare recommendations, service descriptions and SLA agreements.
Step 3: We are all set up to take care of the support and go live. Now you can have peace of mind knowing that your support is in safe hands.
Our Support packages vary from a minimum commitment, buying a number of hours to use as and when required, to a fully managed 24 x 7 support service with dedicated staff.
The support we receive is second to none. All enquiries and requests are dealt with quickly and professionally.
Simon
Always helpful, never complain (to me!!) about my ridiculously short notice requests.
Lisa
Knowledgable, open and honest, hardworking, flexible and all-around decent people to work with.
Dean
Responsiveness, subject matter knowledge, accountable.
Greg
Generally, find Infomentum to be a good company to deal with on all levels.
Mike
Responsiveness and flexibility.
Gemma
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