Your IT team can't do it all
Are you feeling overwhelmed by the routine maintenance tasks on a limited budget with internal resources that lack the right technical expertise and time?
Inadequate service quality can damage your business reputation.
Are you feeling overwhelmed by the routine maintenance tasks on a limited budget with internal resources that lack the right technical expertise and time?
Inadequate service quality can damage your business reputation.
“ You're the smoothest supplier we've worked with - your team just contacts me when things need to get done and then get on with it. I don't have to think about a thing! ”
Extend your IT team with the support of our experts who will take ownership of your ticket and see it through to resolution. Most tickets are resolved at first touch - 85% FCR.
Select a tailored, flexible and cost-efficient support package to match your requirements and budget.
Use our calculator to estimate the cost.
Receive high-level 24/7 support with the benefit of a single point-of-contact; Our customers praise us for fast response and quick resolution. 97% customer satisfaction rate (CSAT)
Have a dedicated account and service management that follows established ITIL processes. ISO 27001 and Cybersecurity Essential Plus certified, security cleared personnel.
It is incredibly frustrating to be blamed for unreliable services when your overstretched team works hard to keep the lights on while advancing the business?
We've relieved many organisations of routine maintenance and troubleshooting. The co-managed service model helps fill in the knowledge gap in your IT team and free up your staff to focus on strategic assignments. It's also an excellent opportunity for your technical specialists to enhance their skills by working side-by-side with our experts.
Step 1: We always start with a free qualification meeting. It helps us understand and assess your requirements and environments.
Step 2: During the assessment meetings, which usually take 3-5 days, we take a deep dive to collect your detailed requirements. We prepare recommendations, service descriptions and SLA agreements.
Step 3: We are all set up to take care of the support and go live. Now you can have peace of mind knowing that your support is in safe hands.
of tickets resolved at first touch
out of 10 - customer satisfaction
Customer satisfaction (CSAT)
“ Many thanks for allowing to see first hand what an excellent company you are with some fantastic process in place. I have actually wrote to our compliance team today to sing your praises. ”
- Paul Raven, Senior Lead Auditor, BRITISH ASSESSMENT BUREAU LTD
The support we receive is second to none. All enquiries and requests are dealt with quickly and professionally.
Simon
Always helpful, never complain (to me!!) about my ridiculously short notice requests.
Always helpful, never complain (to me!!) about my ridiculously short notice requests.
Lisa
Knowledgable, open and honest, hardworking, flexible and all-around decent people to work with.
Dean
Responsiveness, subject matter knowledge, accountable.
Greg
Generally, find Infomentum to be a good company to deal with on all levels.
Mike
Responsiveness and flexibility.
Responsiveness and flexibility.
Gemma
The existing managed services partner lacks expertise or has an ineffective support structure.
Find out how our co-managed IT services can benefit your business.
Call us on +44 (0)203 743 8014 or provide your details, and we'll contact you within 24 hours.
We are passionate and share the joy of igniting ideas to fuel business visions. We are confident and are not afraid to boldly go where we’ve never been. We are also very friendly and approachable people who love to solve problems. Give our curious intelligent learners a challenge and we will make it work.
[fa icon="phone"]+44 (0)203 743 8014
[fa icon="phone"]+44 (0)203 875 5669 (Support)
[fa icon="envelope"]info@infomentum.co.uk
[fa icon="map-marker"]6th Floor
107 Cheapside, London
EC2V 6DN
United Kingdom