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    A powerful extension of your IT team

    It is incredibly frustrating to be blamed for unreliable services when your overstretched team works hard to keep the lights on while advancing the business. With managed services, you can increase your own team's efficiency and maximise the potential of your infrastructure.

     

    BASE SERVICE PLAN

    • Fixed hours a month (minimum 20 hours).
    • Scope: MuleSoft, Salesforce, Cloud Infrastructure, Magnolia, WordPress.
    • System health assessment.
    • Standard response time within 15 minutes, resolution time within 2 hours.
    • Dedicated service manager.
    • Monthly service review.
    • Quarterly hours review.
    • Access to support portal.
    • Governance with change management.
    • Ad hoc expertise.

    Select one or more add ons to suit your service requirements

    Managed services add ons

     

    Find peace of mind working with a trusted partner

    Finding the right support can be frustrating when many providers offer cookie-cutter solutions that focus on technology and don't adapt to your needs. Our managed services specialists bring tailored expertise and understand your team's values to build above and beyond coverage.

     

    The Infomentum difference

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    UK-based service team.
    Rapid ticket resolution.
    24/7 support.

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    Tailored, flexible packages.
    Cost-efficient support.

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    97% customer satisfaction.
    70 Net Promoter Score.

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    ISO 27001 certified.
    Cybersecurity Essential Plus certified.

    Your engagement with us

    Your business's vision and values will be at the heart of your managed service plan. Partnered with a dedicated service manager, your team will achieve your strategic goals. Gain full support from initial engagement to ongoing service.
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    “ You're the smoothest supplier we've worked with - your team just contacts me when things need to get done and then get on with it. I don't have to think about a thing! ”

    85%

    of tickets resolved at first touch

    70

    Net Promoter Score (NPS)

    97%

    Customer satisfaction (CSAT)

    Don't just take it from us,
    see what our customers say

    If your answer is "Yes" to any of these questions, it's time to get help

     Does your internal team lack the expertise and/or training needed to support all in-house systems?

      Does your existing managed services partner have an ineffective and insufficient support structure?

      Is your team too busy with strategic activities to have time for repetitive tasks that maintain in-house solutions?

      Are your service users complaining about frequent downtimes, or the quality of service?

      Are you short on resources to provide the required level of services but don't have the budget to expand?

     

    “  Many thanks for allowing to see first hand what an excellent company you are with some fantastic process in place. I have actually wrote to our compliance team today to sing your praises. ”
    - Paul Raven, Senior Lead Auditor, BRITISH ASSESSMENT BUREAU LTD

    Need to give your IT team some much-needed support?

    Get in touch to find out how our managed IT services can benefit your business. 

     

    Call us on +44 (0)203 743 8014 or provide your details, and we'll contact you within 24 hours.

     
    Infomentum | Making change work

    About Us

    We are passionate and share the joy of igniting ideas to fuel business visions. We are confident and are not afraid to boldly go where we’ve never been. We are also very friendly and approachable people who love to solve problems. Give our curious intelligent learners a challenge and we will make it work.

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    Contact Us

    [fa icon="phone"]+44 (0)203 743 8014

    [fa icon="phone"]+44 (0)203 875 5669 (Support)

    [fa icon="envelope"]info@infomentum.co.uk

    [fa icon="map-marker"]6th Floor
    107 Cheapside, London
    EC2V 6DN
    United Kingdom
    Copyright © 2023 Infomentum. All rights reserved.
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