Co-managed services

Powerful extension of your IT team

It is incredibly frustrating to be blamed for unreliable services when your overstretched team works hard to keep the lights on while advancing the business? 

We've relieved many organisations of routine maintenance and troubleshooting. The co-managed service model helps fill in the knowledge gap in your IT team and free up your staff to focus on strategic assignments. It's also an excellent opportunity for your technical specialists to enhance their skills by working side-by-side with our experts.

Technologies we support

Are co-managed services for me?

• Knowledge gap - your internal team doesn't have the required expertise to support all in-house systems.
• Your technical team is too busy with strategic activities and have no time for repetitive tasks of maintaining the in-house solutions.
• IT teams complain they do not have the right training, time and motivation to support the service.
• Issues pile up and remain unresolved due to lack of expertise and time to investigate.
• Your service users are complaining about frequent down-times.
• The new digital solution needs more support effort than initially you anticipated.
• Your stakeholders complain about the low quality of service.
• You are short of resources to provide the required level of services but don't plan to expand the internal technical team.
• You suffer costly and embarrassing service unavailability.

• The existing managed services partner lacks expertise or has an ineffective support structure.

If at least 3 of the above problems keep you awake at night, it's time to get help.