Support and Managed Services

Our Application and Infrastructure Support services ensure the highest levels of performance, uptime and security for our customers’ digital solutions, either on-premise, in-cloud or hybrid, at a fixed annual price – with no hidden costs.

To maintain, operate and continually improve our customers business critical applications and infrastructure, either on-premise, in-cloud or hybrid.

We work with our customers’ business teams to define a service package that is right for them.  Our Support Packages vary from a minimum commitment – buying a number of hours to use as and when required – to a fully managed 24 x 7 support service with dedicated staff.

Benefits of working with Infomentum:

• Cost: agreed fix price package, reduction of support capex investment, central monitoring of third-party SLAs and service credits.

• Expertise and efficiency: full-stack support for all technologies and environments - Applications, Databases, Infrastructure & Cloud Management, single point of contact, ownership of issues until resolution, direct access to technical experts.

• Innovation: direct link to the development team and business analysts.

• Governance: dedicated account and service management, well established ITIL processes.

• Security: ISO 27001 certified, Cybersecurity Essential certified, security cleared personnel.

Key to our success is our ability to attract and retain the very best Oracle experts. By combining skilled personnel with an efficient support process, continuous monitoring and proactive maintenance, we can deliver 24×7 peace of mind for our Oracle clients and guarantee the level of service their business workloads require.

To maintain, operate and continually improve our customers Oracle systems, either on-premise, in-cloud or hybrid.

We offer specific managed services for the following Oracle technologies:

• All Oracle Database architectures and versions

• Systems Support for Oracle Linux, Oracle VS/VM

• Oracle Engineered Systems including Database Appliance, Exadata, Exalogic and Oracle Private Cloud Appliance and the ZFS Appliance

• Oracle WebLogic

• Oracle WebCenter Sites

• Oracle WebCenter Portal

• Oracle WebCenter Content

• Oracle Data Integrator and GoldenGate

• Oracle Business Intelligence (OBIEE)

• Oracle SOA

• Oracle Cloud IaaS PaaS SaaS

• Oracle Enterprise Management

Many organisations in the future will have mixed environments, comprising of legacy on-premise systems and cloud-based applications. Supporting these will require a wide range of skills and automated maintenance processes.

Infomentum has heavily invested in the development of orchestration tools to automate the implementation and management of cloud infrastructures including AWS, Oracle Cloud and UKCloud.

To maintain, operate and continually improve our customers’ cloud estates.

We are experts in the integration and operation of cloud environments alongside traditional legacy systems. We deliver Cloud Managed Services to global service standards and focus on continuous service improvement allowing our customers to remain focused on their cloud transformation strategies.

Benefits of working with Infomentum:

• Cost: agreed fix price package, reduction of support capex investment, proactive monitoring of cloud infrastructure SLAs and service credits.

• Expertise and efficiency: full-stack support for all technologies and environments - Applications, Databases, Infrastructure Cloud Management, single point of contact, ownership of issues until resolution, direct access to technical experts.

• Innovation: direct link to the development team and business analysts.

• Governance: dedicated account and service management, well established ITIL processes.

• Security: ISO 27001 certified, Cybersecurity Essential certified, security cleared personnel.