We maintain, operate and continually improve our customers’ digital solutions

At Infomentum we provide support of our customers’ digital solutions end to end, whether we have developed the solutions in-house or integrated existing legacy systems and applications. This includes:

  • proactive monitoring, maintenance and capacity management of all the solution components,

  • resolution of more complex application availability,

  • security and performance issues affecting our customers’ business or their end-users’ experience.

  • direct coordination of our customers’ third-party support contracts, to relieve them from the burden of managing complex support flows.

We are not just another managed service provider: our support staff and experienced developers work together in an agile way, to become the customer’s point of reference for the management, as well as the continuous improvements and optimisation of their service.

 

"Many thanks for allowing ...to see first hand what an excellent company you are with some fantastic process in place.
I have actually wrote to our compliance team today to sing your praises."
         -
Paul Raven, Senior Lead Auditor, BRITISH ASSESSMENT BUREAU LTD

Forget costly unreliable managed services

We can make it work.



Managed Services Pricing Calculator

You get the peace of mind of knowing that you’re working with professionals, committed to your business success and able to prevent or resolve any issues with speed and transparency.

Managed services - cost

Cost

Agreed fix price package, reduction of support capex investment, proactive monitoring of cloud infrastructure SLAs and service credits. 

Managed services - innovation

Innovation

Direct link to development team and business analysts.

Managed services - expertise and efficiency

Expertise and efficiency

Full-stack support for all technologies and environments - Applications, Databases, Infrastructure & Cloud Management, single point of contact, ownership of issues until resolution, direct access to technical experts.

Managed services - governance and compliance

Governance & Compliance

Dedicated account and service management, well established ITIL processes. ISO 27001 certified, Cybersecurity Essential certified, security cleared personnel.

Application & infrastructure managed services
Oracle Application Support managed services
Cloud managed services

Our Application and Infrastructure Support services ensure the highest levels of performance, uptime and security for our customers’ digital solutions, either on-premise, in-cloud or hybrid, at a fixed annual price – with no hidden costs.

To maintain, operate and continually improve our customers business critical applications and infrastructure, either on-premise, in-cloud or hybrid.

We work with our customers’ business teams to define a service package that is right for them.  Our Support Packages vary from a minimum commitment – buying a number of hours to use as and when required – to a fully managed 24 x 7 support service with dedicated staff.

 

Benefits of working with Infomentum:

  • Cost: agreed fix price package, reduction of support capex investment, central monitoring of third-party SLAs and service credits.

  • Expertise and efficiency: full-stack support for all technologies and environments - Applications, Databases, Infrastructure & Cloud Management, single point of contact, ownership of issues until resolution, direct access to technical experts.

  • Innovation: direct link to the development team and business analysts.

  • Governance: dedicated account and service management, well established ITIL processes.

  • Security: ISO 27001 certified, Cybersecurity Essential certified, security cleared personnel.

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Key to our success is our ability to attract and retain the very best Oracle experts. By combining skilled personnel with an efficient support process, continuous monitoring and proactive maintenance, we can deliver 24×7 peace of mind for our Oracle clients and guarantee the level of service their business workloads require.

To maintain, operate and continually improve our customers Oracle systems, either on-premise, in-cloud or hybrid.

We offer specific managed services for the following Oracle technologies:

  • All Oracle Database architectures and versions

  • Systems Support for Oracle Linux, Oracle VS/VM

  • Oracle Engineered Systems including Database Appliance, Exadata, Exalogic and Oracle Private Cloud Appliance and the ZFS Appliance

  • Oracle WebLogic

  • Oracle WebCenter Sites

  • Oracle WebCenter Portal

  • Oracle WebCenter Content

  • Oracle Data Integrator and GoldenGate

  • Oracle Business Intelligence (OBIEE)

  • Oracle SOA

  • Oracle Cloud IaaS PaaS SaaS

  • Oracle Enterprise Management

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Many organisations in the future will have mixed environments, comprising of legacy on-premise systems and cloud-based applications. Supporting these will require a wide range of skills and automated maintenance processes.

Infomentum has heavily invested in the development of orchestration tools to automate the implementation and management of cloud infrastructures including AWS, Oracle Cloud and UKCloud.

To maintain, operate and continually improve our customers’ cloud estates.

We are experts in the integration and operation of cloud environments alongside traditional legacy systems. We deliver Cloud Managed Services to global service standards and focus on continuous service improvement allowing our customers to remain focused on their cloud transformation strategies.

Benefits of working with Infomentum:

  • Cost: agreed fix price package, reduction of support capex investment, proactive monitoring of cloud infrastructure SLAs and service credits.

  • Expertise and efficiency: full-stack support for all technologies and environments - Applications, Databases, Infrastructure Cloud Management, single point of contact, ownership of issues until resolution, direct access to technical experts.

  • Innovation: direct link to the development team and business analysts.

  • Governance: dedicated account and service management, well established ITIL processes.

  • Security: ISO 27001 certified, Cybersecurity Essential certified, security cleared personnel.

Contact Us
Application & infrastructure managed services

Application and Infrastructure Support

Our Application and Infrastructure Support services ensure the highest levels of performance, uptime and security for our customers’ digital solutions, either on-premise, in-cloud or hybrid, at a fixed annual price – with no hidden costs.

To maintain, operate and continually improve our customers business critical applications and infrastructure, either on-premise, in-cloud or hybrid.

We work with our customers’ business teams to define a service package that is right for them.  Our Support Packages vary from a minimum commitment – buying a number of hours to use as and when required – to a fully managed 24 x 7 support service with dedicated staff.

 

Benefits of working with Infomentum:

  • Cost: agreed fix price package, reduction of support capex investment, central monitoring of third-party SLAs and service credits.

  • Expertise and efficiency: full-stack support for all technologies and environments - Applications, Databases, Infrastructure & Cloud Management, single point of contact, ownership of issues until resolution, direct access to technical experts.

  • Innovation: direct link to the development team and business analysts.

  • Governance: dedicated account and service management, well established ITIL processes.

  • Security: ISO 27001 certified, Cybersecurity Essential certified, security cleared personnel.

Contact Us
Oracle Application Support managed services

Oracle Application Support

Key to our success is our ability to attract and retain the very best Oracle experts. By combining skilled personnel with an efficient support process, continuous monitoring and proactive maintenance, we can deliver 24×7 peace of mind for our Oracle clients and guarantee the level of service their business workloads require.

To maintain, operate and continually improve our customers Oracle systems, either on-premise, in-cloud or hybrid.

We offer specific managed services for the following Oracle technologies:

  • All Oracle Database architectures and versions

  • Systems Support for Oracle Linux, Oracle VS/VM

  • Oracle Engineered Systems including Database Appliance, Exadata, Exalogic and Oracle Private Cloud Appliance and the ZFS Appliance

  • Oracle WebLogic

  • Oracle WebCenter Sites

  • Oracle WebCenter Portal

  • Oracle WebCenter Content

  • Oracle Data Integrator and GoldenGate

  • Oracle Business Intelligence (OBIEE)

  • Oracle SOA

  • Oracle Cloud IaaS PaaS SaaS

  • Oracle Enterprise Management

Contact Us
Cloud managed services

Managed Cloud

Many organisations in the future will have mixed environments, comprising of legacy on-premise systems and cloud-based applications. Supporting these will require a wide range of skills and automated maintenance processes.

Infomentum has heavily invested in the development of orchestration tools to automate the implementation and management of cloud infrastructures including AWS, Oracle Cloud and UKCloud.

To maintain, operate and continually improve our customers’ cloud estates.

We are experts in the integration and operation of cloud environments alongside traditional legacy systems. We deliver Cloud Managed Services to global service standards and focus on continuous service improvement allowing our customers to remain focused on their cloud transformation strategies.

Benefits of working with Infomentum:

  • Cost: agreed fix price package, reduction of support capex investment, proactive monitoring of cloud infrastructure SLAs and service credits.

  • Expertise and efficiency: full-stack support for all technologies and environments - Applications, Databases, Infrastructure Cloud Management, single point of contact, ownership of issues until resolution, direct access to technical experts.

  • Innovation: direct link to the development team and business analysts.

  • Governance: dedicated account and service management, well established ITIL processes.

  • Security: ISO 27001 certified, Cybersecurity Essential certified, security cleared personnel.

Contact Us
85%

of tickets resolved at first touch

8.8

out of 10 - customer satisfaction

41%

Net Promoter® Score (NPS)

80%

service-affecting incidents resolved within SLA

What our customers say

We simplify complexity and provide peace of mind

We are here to answer any questions that you may have about our managed services and how we work in partnership with our customers.

If you would like to know more about our IT support and managed services call us on +44 (0) 203 7438014 or provide your details and we will get in touch shortly.