Picture requests flood in from everywhere, queues grow longer, paperwork mountains high while your exhausted teams waste precious hours on mindless manual tasks. Now imagine every request routed intelligently, updates triggered automatically, leaving your staff do what only humans can. That's the power of AI-driven Agentforce.
Agentforce is not a chatbot or a scripted FAQ tool. And it’s not a standalone AI product. Agentforce is Salesforce’s next-generation AI solution designed to power truly autonomous agents. These AI agents know your business, understand complex requests, take action across systems and adapt to unique situations.
Every Salesforce customisation, integration and data point you've built becomes exponentially more powerful with Agentforce. These intelligent agents live within your existing environment, instantly understanding years of accumulated data, business logic, customer relationships and operational knowledge.
Through Data Cloud and MuleSoft system integrations, Agentforce transforms all your information into intelligent action. Service history, marketing engagement, sales pipeline and external data become fuel for AI agents that make informed decisions in milliseconds, not minutes.
The Einstein Trust Layer ensures agents operate within your established governance framework, respecting security protocols and compliance standards you've perfected.
Your existing Salesforce expertise becomes the foundation for AI agents that amplify every capability you've built, turning your platform investment into an intelligent, autonomous powerhouse.
Design agents that work independently or alongside your team, handling tasks like identity checks and appointment bookings while people focus on complex or sensitive cases.
Agents use real-time data from across your systems to act smarter. They combine history, status updates, and key information to support faster decisions and deeper analysis.
You can easily set up agents to work in the tools you already use, whether that is on a customer portal, internal service desk, email or messaging app. They are quick to launch and simple to customise.
Agentforce makes it easy to build and change agents without a technical team. That means faster results, lower costs and no long wait times for additional support.
Our Agentforce Jumpstart program lets you test-drive AI transformation. Through focused discovery, we identify one high-impact challenge, build working AI agents to solve it and train your team to use it effectively. You solve an actual problem, witness measurable impact and build organisational confidence within weeks.
Police forces are stretched thin while citizens need answers around the clock. Agentforce transforms how police serve their communities.
Citizens get instant answers anytime through web portals without waiting on hold for routine inquiries or case updates. Meanwhile, police staff benefit from automated initial call screening and information gathering, freeing them to focus on critical incidents rather than data entry.
Operations become more efficient, communities feel better supported and resources get allocated where they matter most.
Healthcare systems juggle countless patient inquiries while staff struggle with overwhelming administrative demands. Agentforce can transform both patient experience and clinical efficiency.
Patients receive instant, clear guidance throughout their healthcare journey, from appointment questions to post-treatment follow-up. Meanwhile, Agentforce handles appointment bookings, rescheduling and routine inquiries.
Patients stay informed and supported while clinical staff focus on what they do best - delivering exceptional care.
University life is complex. Students need intelligent guidance on degree pathways, financial aid calculations and enrollment scenarios that traditional chatbots can't handle. Questions like "Can I still graduate on time if I switch majors?" or "How does this course change affect my aid eligibility?" require real intelligence, not scripted responses.
Agentforce understands academic context, has access to student histories to deliver personalised solutions for each unique situation.
