Digital transformation without frustration

QBE, a global reinsurance giant, used API connectivity to streamline the ageing and unreliable claims management process and synchronise claims information with its partner.

• Automation of the process of triaging and allocating claims in QBE systems and access to richer data has reduced the response time by up to 24 hours.
• Access to accurate real-time claims data has enhanced customer service.
• No manual re-keying allows Claims Adjusters to focus on the claims handling and serving customers.
• The end-to-end delivery of a claim has been reduced to under 60 seconds in most instances.
• A reusable set of components for future integration with more commercial partners

By moving to the cloud and making information 'smarter', a global manufacturer has significantly improved customer satisfaction and deliver greater value.

• Faster and better self-service with simplified management and search of 40,000+ spare parts inventory and logistics.
• Industry-leading security to protect sensitive customer data.
• Future-proofed with the potential to expand features, functionality and product lines.
• Information aggregation for improved reporting and planning.

PPL is one of the world’s leading music licensing company and performance rights organisations. They now have a platform that could be rolled out to new partners for the exchange of data and speed up royalty payments for artists and recording companies

Using AWS Lambda with Amazon API-Gateway, Infomentum designed, developed and implemented an API that allows data to be securely exchanged between PPL and Auddly, a Swedish song data hub.

• Reduction in data entry by up to 25%.
• Reduction in manual forms by 37%.
• 115% increase in web enquiries and a 109% increase in phone 0800 enquiries, resulting in over 3,000 web enquiries being received per week.
• 9% increase in total submissions to our ‘Get in touch’ form and a 40% increase via mobile.

Thanks to Infomentum one of the UK top logistics business reduced despatch errors, delivered greater value and greatly improved customer satisfaction.

• Digital Transformation Strategic assessment.
• Technical architecture re-designed to align with the business vision.
• New Service Orientated architecture implemented to integrate and automate key operational processes.
• Improved efficiency, economy and service through smarter information use.

Infomentum helped a market leader generate incredible ideas using various frameworks and exercises. These collective thoughts were then connected through technology by our digital acceleration consultants. 

• An eCommerce platform design with learning and education at the core.
• A physical flagship store design for 13 countries.
• A prototype for an omnichannel trader and customer app-based on gamification.
• A strategy to maximise the footfall (success criteria for advertising).

Infomentum helped Fudgelearn, Oracle certified training partner, to create and launch a high quality, highly secure online learning website against tight deadlines and budgets.

• An intuitive user journey for the course booking experience.
• Advanced search features to handle 1000s of courses, subjects and topics.
• Integrated chatbot to provide intelligent 24/7 customer enquiries.

A large UK council accelerated its vision for safe, efficient and sustainable local travel by adopting digital faster with our help.

• Automation of decisions and key processes such as CCTV data gathering and monitoring to improve efficiency and security.
• Improving cross-system data collection, sharing and dissemination for smarter decisions, congestion planning and resource management.
• Applying simulation to improve crisis and change planning.

We needed to make our information smarter so that the Operations team could give the Board actionable knowledge for informed decision-making.

To make the change work as efficiently as possible, we combined the power of Cloud SaaS, open-source and proprietary systems to improve the process from the ground up.

The Board of Directors were able to make resourcing decisions that increased project profitability by 20%, thanks to more accurate data and insights and a better understanding of the drivers of staff utilisation trends.