Mental Health Concern, a charity providing a wide range of specialist services on behalf of the NHS and local authorities, has the ambition of becoming a leader in delivering digital mental health services.
As part of their global transformation strategy, the charity wanted to optimise interactions between therapists and patients to enhance the overall episode of care. Specific focus was given to the referral and appointment booking process. It was manually intensive to maintain a patient's journey across multiple disconnected systems.
The charity looked for ways to eliminate unnecessary data duplication and enable highly skilled therapists to focus solely on patient care.
Mental Health Concern shared their story at MuleSoft Public Sector Summit that took place on 10th November 2021. Lawrence Thomson, Head Of Information Technology, and Brodie Lawton, IT application manager, talked about the organisation's challenges, goals and achievements.
Lawrence Thomson, Head Of Information Technology, talks about the new business challenges for Mental Health Concern and the importance of providing personalised compassionate support to those in need.
After careful consideration, Mental Health Concern selected MuleSoft as the primary enabler of their digital transformation and Infomentum as an implementation partner of choice.
The charity wanted to make an immediate impact by improving the referral process and appointment booking efficiency. It was necessary to optimise the data flow between SilverCloud, their digital mental health platform, and Salesforce, their strategic CRM system.
Through Infomentum’s 90-day Kick-start Integration Kit (KiK) the charity was able to:
Brodie Lawton, IT application manager at Mental Health Concern, explains how MuleSoft technology helped them achieve seamless integration with the Salesforce ecosystem and collaborate with multiple partners.
“It is a pleasure to work with Infomentum. They took the time to understand our ambitions and suggested a strategy that would allow us to achieve it. We are now in our first project, and I must say it’s the smoothest I’ve seen in my 20-year long career, which says a lot!”
- John Slator, Head of IT at Concern Group
Mental Health Concern is looking at a broader set of requirements to streamline their patients’ digital experience.
The new initiatives will involve integration with the NHS Spine to expose a rich set of digital services allowing the exchange of information across local and national NHS systems. Future projects will benefit significantly from the already established foundations. They should realise a reduction in delivery timelines and cost upwards of 40% thanks to the potential for reuse of APIs and assets.
“The lesson that we learned was you need a good partner to go into this with. We use Infomentum and they've been great.”
- Brodie Lawton, IT application manager at Insite IAPT & Mental Health Concern