Most of our integration customers trust us to support their MuleSoft programmes.

We've relieved many organisations of routine maintenance and troubleshooting. Our co-managed service model helps fill in the knowledge gap in IT teams and free up staff to focus on innovation and growth. This model is an excellent opportunity for technical resources to enhance their skills by working side-by-side with our experts.

 

Support hours growth model

Support hours growth model illustrates how the changes in the API landscape and the number of integrated systems affect the support hours.

Standard support service and its cost

  • Expert (Level 3) application support
  • Direct escalation to MuleSoft (Level 4)
  • UK business hours, 24x7 for Priority 1 incidents
  • 2 hours' resolution time target on Priority 1 incidents
  • Minimum reserved number of support hours per month =
    10 hours * number of systems integrated + number of total APIs

    (e.g. 1 integration between 2 systems using 3 APIs = 23 hours /month minimum support)

 

Optional - additional costs

  • Platform or Infrastructure support
  • Extended hours / 24x7 support for all priorities /
    ad-hoc on-call
  • Knowledge Transfer / Monitoring implementation / Technical Documentation

Support hours growth model

Support hours growth model illustrates how the changes in the API landscape and the number of integrated systems affect the support hours.

Need to give your IT team some much-needed support?

Discover opportunities you might be missing and learn how your organisation could get maximum benefits from our MuleSoft support model.

Call us on +44 (0)203 743 8014 or provide your details, and we'll contact you shortly.