<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=656789255406301&amp;ev=PageView&amp;noscript=1">
    ×

    Most of our integration customers trust us to support their MuleSoft programmes.

    We've relieved many organisations of routine maintenance and troubleshooting. Our co-managed service model helps fill in the knowledge gap in IT teams and free up staff to focus on innovation and growth. This model is an excellent opportunity for technical resources to enhance their skills by working side-by-side with our experts.

     

    Support hours growth model

    Support hours growth model illustrates how the changes in the API landscape and the number of integrated systems affect the support hours.

    Standard support service and its cost

    • Expert (Level 3) application support
    • Direct escalation to MuleSoft (Level 4)
    • UK business hours, 24x7 for Priority 1 incidents
    • 2 hours' resolution time target on Priority 1 incidents
    • Minimum reserved number of support hours per month =
      10 hours * number of systems integrated + number of total APIs
      (e.g. 1 integration between 2 systems using 3 APIs = 23 hours /month minimum support)

     

    Optional - additional costs

    • Platform or Infrastructure support
    • Extended hours / 24x7 support for all priorities /
      ad-hoc on-call
    • Knowledge Transfer / Monitoring implementation / Technical Documentation

    Support hours growth model

    Support hours growth model illustrates how the changes in the API landscape and the number of integrated systems affect the support hours.

    “ You're the smoothest supplier we've worked with - your team just contacts me when things need to get done and then get on with it. I don't have to think about a thing! ”

    Why consider a co-managed service model?

    Discover co-managed Services

    Need to give your IT team some much-needed support?

    Discover opportunities you might be missing and learn how your organisation could get maximum benefits from our MuleSoft support model.

    Call us on +44 (0)203 743 8014 or provide your details, and we'll contact you shortly.
    Infomentum | Making change work

    About Us

    We are passionate and share the joy of igniting ideas to fuel business visions. We are confident and are not afraid to boldly go where we’ve never been. We are also very friendly and approachable people who love to solve problems. Give our curious intelligent learners a challenge and we will make it work.

    More Links

    Contact Us

    [fa icon="phone"]+44 (0)203 743 8014

    [fa icon="phone"]+44 (0)203 875 5669 (Support)

    [fa icon="envelope"]info@infomentum.co.uk

    [fa icon="map-marker"]4th Floor
    68 King William Street
    London, EC4N 7HR, UK
    Copyright © 2024 Infomentum. All rights reserved.
    [fa icon="chevron-up"]