Category: Case Study
Vertical: Logistics

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We helped them add service value, increase customer satisfaction, and despatch with needless errors by making information smarter

Results at a Glance:
Enterprise architecture
remodelled to streamline operating processes
Over 100 legacy
applications integrated for improved efficiency
Improved customer service
and reduced returns

How we made it work

When a UK top 3 logistics business wanted to despatch with the competition, they asked Infomentum to put our expert stamp on their processing technology. 

By understanding where the business wanted to go and where costly and complex legacy technology was blocking the way, Infomentum was able to devise and implement an integrated information solution to solve the problem. By making their information more intelligent, we were able to help streamline and automate the critical processes that fulfilled their client orders and deliveries. This immediately improved service capability and operational efficiency.

 

Make Information Smarter can help make a far better use of your content with far less effort.

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Momentum gained

By integrating information better and automating processes, the organisation has been able to deliver more value to customers with significantly less effort, expense or error.

Key deliverables achieved

  • Digital Transformation Strategic assessment
  • Technical architecture re-designed to align with business vision
  • New Service Orientated architecture implemented to integrate and automate key operational processes
  • Improved efficiency, economy and service through smarter information use

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