Today, some 80% of enterprise data is unstructured. Sales proposals, contracts, correspondence, etc – all scattered across multiple systems and, more often than not, named and filed in a non-systematic way, making it difficult to find it and access.
TAXONOMY AND CLASSIFICATION
Gaining a clearer picture of business information
With intelligent taxonomy and classification, we can help make this critical information visible and accessible. By bringing this information within a logical structure (taxonomy) we can help make it easier to find. And by coding this information (classification) it can be easily stored in the right place and associated with the right taxonomy.
The results? You’ll get a better view of your critical business information and be able to access it quickly on demand.
Taxonomy and classification for npower
With multiple websites, rising call volumes and the need to meet increasing customer demands, nPower needed to access customer data quickly and easily. So, they turned to us for support.
We designed a single website based on Oracle WebCenter Content which included full content migration and web analytics using sophisticated taxonomy and classification. The result was a site that was simple for customers to use, simple for internal staff to update and has helped reduce call volumes by 40%.
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Organisations are creating and storing more data and content than ever before. But, all of that information is useless unless you can find what you need when you need it.See more