Category: Case Study
Vertical: Manufacturing
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We helped a global manufacture improve customer satisfaction, increase visibility and speed up processes by adopting digital faster.

Results at a Glance:
40K+
spares poweful search
Intelligent
information aggregation
High-quality
e-commerce experience

How we made it work

A global manufacturer wanted to offer a better customer experience and faster quote turnaround times for one of its leading product lines. 

We built a secure cloud-based e-commerce portal which allows customers to have a round-the-clock access to information about spares, request quotes for parts, view pricing and availability and track orders. 

 

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Momentum gained

Following the initial implementation, plans are now being made to add more product lines, as well as include online ordering and cross-selling opportunities. There is also the opportunity to include more detailed analytics and sales reports, providing greater levels of insight to inform the manufacturer’s future decision-making. None of this would be possible without the cloud-based customer portal we delivered.

Key deliverables achieved

  • Improved customer engagement and overall experience
  • Faster time to fulfilment using self-service portal, with simplified management and search of 40,000+ spare parts inventory and logistics
  • Industry leading security to protect sensitive customer data
  • Future-proofed with the potential to expand features, functionality and product lines according to strategy and customer needs
  • Centralised information aggregation and improved reporting and planning functions
  • Provide 24/7 managed services supporting Oracle Cloud (IaaS, PaaS), Database as a Service (DBaaS), WebCenter Portal and Content (Document Management), Identity Manager (IDCS), application server (Weblogic), Solr search engine

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