We constructed a cloud-based portal to build a stronger customer experience for a global manufacturer

We helped a global manufacture improve customer satisfaction, increase visibility and speed up processes by adopting digital faster.

How we made it work

A global manufacturer wanted to offer a better customer experience and faster quote turnaround times for one of its leading product lines. 

We built a secure cloud-based e-commerce portal which allows customers to have a round-the-clock access to information about spares, request quotes for parts, view pricing and availability and track orders. 

Momentum gained

Following the initial implementation, plans are now being made to add more product lines, as well as include online ordering and cross-selling opportunities. There is also the opportunity to include more detailed analytics and sales reports, providing greater levels of insight to inform the manufacturer’s future decision-making. None of this would be possible without the cloud-based customer portal we delivered.

Key deliverables achieved

• Improved customer engagement and overall experience
• Faster time to fulfilment using self-service portal, with simplified management and search of 40,000+ spare parts inventory and logistics
• Industry leading security to protect sensitive customer data
• Future-proofed with the potential to expand features, functionality and product lines according to strategy and customer needs
• Centralised information aggregation and improved reporting and planning functions
• Provide 24/7 managed services supporting Oracle Cloud (IaaS, PaaS), Database as a Service (DBaaS), WebCenter Portal and Content (Document Management), Identity Manager (IDCS), application server (Weblogic), Solr search engine