It is widely recognised these days that employees have a wealth of knowledge in their employers’ processes, products and customers. Tapping into that knowledge in an organised way, and enabling it to be shared effectively is a management challenge.
It doesn’t need to be. Technology can create a collaborative environment that allows for sharing experiences, knowledge and information. Designed with the user in mind, a knowledge management or collaboration solution will allow your people to impart their expertise quickly and easily, giving colleagues access to answers instantly.
Gone are the days of having a quiet long-standing employee that knows everything but doesn’t share it. Employees no longer have to walk the floor or interrupt others to find the answers to a process or product question. Building an organic knowledge base that is self-regulating, easy to use and has robust enterprise search capabilities is the here and now.
If you’re looking to create a collaborative environment either internally or externally, give us a call on 0844 7365 625 or email email@example.com to find out how we can help.